PURE ELEMENTS MARKETPLACE (OPC) PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
We understand that circumstances change, and we want to make the cancellation and refund process as fair and straightforward as possible for our customers. Please read the following policy carefully to understand your rights and our obligations.
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping.
We do not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty, please refer the issue to the respective manufacturer for resolution.
In case of any refunds approved by Pure Elements Marketplace (OPC) Private Limited, please allow the following processing time for the refund to be credited back to your original payment method:
Approved refunds will be processed and credited to your original payment method within 9–15 business days from the date of approval.
If you have any questions about our Cancellation & Refund Policy, or if you would like to initiate a cancellation or refund request, please reach out to our Customer Service team:
contact@pureelementlabs.com ↗Pure Elements Marketplace Pvt. Ltd.
Pimpri-Chinchwad, Maharashtra, India.